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Frequenty Asked Questions

Ordering

Can I cancel my order?

Once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

View our returns policy.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the UK as standard. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. International shipping times depend on the products and destination (contact for price and delivery rates).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

View our returns policy.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.